Privacy
Policy
Our Commitment to Privacy
Effective [8/4/02]
Anfamily.com values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. Anfamily.com recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties.
This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. If you have any questions about our privacy policy write us at Anfamily.com Corporate Office 648 North Saint Andrews Place, Los Angeles CA 90004. If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.
What kind of information does Anfamily.com collect?
We collect information (such as your name, email address, mailing address, and phone and credit card numbers) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey.
How does Anfamily.com use my information?
When you make an online purchase from anfamily.com, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, contests, and promotions.
When you save your information with anfamily.com, you will also be automatically signed up to receive email updates. If you participate in a contest or promotion (online or over the phone, or at one of our retail stores), you may choose to receive email updates about our products, services, contests, and promotions.
If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact anfamily.com. Please be sure to include your email address, full name and password. If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet. Please note that it may up to six to eight weeks to remove your from our list.
From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.
To serve
you better, we may combine information you give us online and in our stores
as well as information about your product interests and purchases. In
addition, we may combine information you provide with demographic information
that is publicly available. We use this combined information to enhance
and personalize your shopping experience with us, and to communicate with
you by email or postal mail about our products, services, contests, and
promotions that may be of interest to you.
How does anfamily.com protect children's privacy?
Like you, we at anfamily.com are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.
If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files.
What are cookies? How does anfamily.com use cookies on its site?
A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), which is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.
We use cookies in order to improve your shopping experience. When you visit anfamily.com, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions.
We also use cookies to track and maintain the identity of the Web site you visited immediately prior to ours to further improve our site design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other Web sites.
You can refuse
cookies by turning them off in your browser. If you turn off cookies,
though, we will not be able to track your order or enable you to make
a purchase from our site. Nor will we be able to recognize you as a signed
up user to allow you access to your account information.
What about links to other Web sites and services?
Anfamily.com may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors.
If you have
any questions about our privacy policy, you can contact anfamily.com customer
service via email or write us at Anfamily.com Corporate Office 648 North
Saint Andrews Place, Los Angeles CA 90004
Credit Card Safeguard
Our Security
Safeguard
At anfamily.com we don't just stand behind our merchandise. We also do
our best to provide a safe and convenient online shopping experience.
That means we safeguard the integrity of our customers' credit card information. If your credit card or debit card ("credit card") is used in an unauthorized manner on our site (as determined by your credit card company), we will cover whatever amount your credit card company doesn't - up to $50.
Credit Card
Safety
Protecting the safety of your credit card information is important to
us.
We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.
SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.
If someone steals your credit card information or uses your credit card in an unauthorized manner on our site (as determined by your credit card company) - through no fault of your own - we'll cover up to $50 of the charges your credit card company doesn't. What's more, we'll do what we can to make the whole process as hassle-free as can be.
What about
my bank or credit card company?
Under the Fair Credit Billing Act, your bank or credit card company cannot
hold you liable for more than $50 of unauthorized or fraudulent charges
on a credit card. Your liability for unauthorized use of a debit card
may be higher, but most debit card issuers voluntarily apply the $50 limit
to their cards, as well. If your bank does hold you liable for any amount
up to $50, anfamily.com will cover the liability imposed on you, up to
$50. Anfamily.com will cover this amount only if the unauthorized use
of your credit card occurred at anfamily.com and through no fault of your
own.
Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.
How do I
know my credit card information is secure?
To make sure you are accessing our secure server before you submit personal
financial information, look at the lower left-hand corner of your browser.
If you see an unbroken key or a closed lock (depending upon your browser),
then SSL is active. To double-check for security, look at the URL or Location
line of your browser. If you have accessed a secure server, the first
characters of the address in that line should change from "http"
to "https."
Some browser
versions and some firewalls don't permit communication through secure
servers like the ones we use to process orders at anfamily.com.